One Person Can Spark Change
Dec 03, 2025In large organizations, it’s easy to feel invisible. You might wonder, “What difference could I possibly make?” But the story of Miami International Airport shows how a single ME can change everything.
Kathy Hagler recalls how one customs officer grew aware of the stress, confusion, and inefficiency facing travelers. Instead of waiting for instructions from higher-ups, this officer took responsibility. He sparked a conversation that led to a reinvention effort supported by Al Gore and Janet Reno. Over time, bottlenecks dissolved, and a four-hour wait was cut to just twenty minutes.
What started with one ME rippled outward into an entire system. That’s the power of awareness and responsibility. By noticing the problem, shifting his belief that “nothing can change,” and connecting with colleagues, the officer catalyzed lasting improvement.
As leaders, we may underestimate our influence. But one action, one question, or one moment of courage can trigger transformation. Just like one starling in the murmuration adjusts its flight and ripples change through the flock, one person can spark organizational reinvention.
Never doubt the power of one ME. Your small step could be the beginning of a great shift.
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