AI in Education: Shannon McCarty on Tools, Timing, and Trust

Artificial intelligence is everywhere in higher education conversations — from teaching assistants to plagiarism detection to personalized learning platforms. But how should leaders decide when and how to bring AI into the learning experience?

In part two of our Engaged by Design conversation with Dr. Shannon McCarty of Calbright College, she offers a grounded, purposeful approach: AI should be about the right tool at the right time, never technology for technology’s sake.

Shannon highlights the potential of AI to support faculty in course design, assist with tutoring, and even provide timely feedback on assessments. But she also cautions that trust and timing are key. Without careful planning, AI risks creating more confusion than clarity.

Highlights from our discussion include:

• Why AI should serve human-centered design, not replace it.
• The promise of AI-driven tutoring to extend support for students who need it most.
• How leaders can build trust by being transparent about when and why AI is used.
• The importance of balancing innovation with careful ethical considerations.

For leaders navigating this space, Shannon’s message is clear: AI is a tool, not the destination. The focus should remain on student success, faculty empowerment, and equity in access.

Reflection Question for You:

What guiding principles will help you decide when and how to use AI in your institution?